Support

Long Time No Hear · iPhone · iOS 26+

Email: support@obalabs.app. If you're reporting a bug, your iPhone model, iOS version and the step where it happened help a lot.

Common questions

I'm not getting notifications.

On your iPhone, check Settings > Notifications > Long Time and make sure notifications are on. If a Focus is active, check that the app is allowed. A notification arrives once a person's call interval has passed.

The WhatsApp button doesn't work.

WhatsApp needs to be installed on your iPhone, and the person needs a phone number. You can type it in when adding the person or take it from the contact picker.

I can't add a fourth person.

The free version holds 3 people. For more, you need Pro.

I bought Pro but it didn't unlock.

Tap "Restore purchases" in Settings or on the Pro screen. You need to be signed in with the Apple Account you bought it with. If it comes through Family Sharing, it can take a few minutes.

How do I cancel?

On your iPhone, go to Settings > your name > Subscriptions. Refunds are handled by Apple: reportaproblem.apple.com.

Can I move my data to a new phone?

There's no account or cloud sync; your data stays on your device. If you set up your new iPhone from an iCloud or computer backup, the app's data comes along.